Frequently Asked Questions

All inquiries submitted to web@hits-factory.com will be responded to within 72 business hours.

We usually ship out next business day from the date of purchase for the order to be processed (weekends do not apply as business days).  Our cut-off time for sending orders out is 3 PM (PST), Monday - Friday. Customers may experience a delay in their orders due to the postal services being at max capacity.

As long as the apparel item is unopened, with packaging and tags attached and no damages, we will exchange the exact item for a different size. Only applies based on product availability. Exchanges are valid only while supplies last. 

All merchandise can only be exchanged for the same item of a different size. Otherwise, all sales are final. For exchanges, merchandise (apparel and accessories, excluding batteries) must be returned in its original condition. Original packaging and tags attached, unworn, no odor, no stains, no damages, unwashed) upon approved inspection, then you will receive confirmation of your exchange once processed.